Refund Policy

At ioignition, we are committed to ensuring customer satisfaction. Our refund policy outlines the conditions under which refunds can be requested and processed.

Eligibility for Refund

• Subscription Services: If you are not completely satisfied with your purchase of any subscription service, you may request a full refund within 14 days of the purchase date.
• Technical Issues: If you experience technical issues that prevent the proper use of our service and our team is unable to resolve the issue within a reasonable timeframe, you are eligible for a full refund.

Processing Refunds

• To request a refund, contact our customer support team with your order number and a brief explanation of your reason for the refund request.
• Refunds are processed back to the original payment method used during purchase.
• Please allow up to 14 business days for the refund to be reflected in your account.

ioignition reserves the right to modify this refund policy at any time. Changes will be posted on our website and effective immediately upon update.

ioignition is a product made by SpicyLabs, a venture from Beryllium PTE.

If you have questions or concerns about this policy or our services, please contact us at spicylabs@proton.me.